Shipping policy
At SweetVenom, we aim to make sure your order reaches you safely and as quickly as possible. Please read the following shipping information before placing your order.
1. Order Processing
All orders are processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.
Orders are not processed or dispatched on weekends or public holidays. During busy periods, sales events, or holidays, processing times may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
2. Australia Shipping
We currently offer shipping within Australia.
Estimated delivery time within Australia is:
3–7 business days after dispatch.
Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances outside our control.
3. International Shipping
We also offer international shipping to selected destinations.
International delivery times vary depending on the destination, shipping carrier, customs clearance, and local delivery services. Estimated delivery times will be provided where available during checkout.
International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country. These charges are not controlled by SweetVenom and may be payable by the customer upon arrival.
4. Shipping Charges
Shipping charges are calculated and displayed at checkout based on the delivery destination and the shipping method available for your order.
Any applicable shipping charges will be shown before you complete your purchase.
5. Tracking Your Order
Once your order has been dispatched, you may receive a tracking number via email or other order notification.
You can use the tracking information provided to monitor the progress of your delivery.
Please allow some time for tracking information to become active after your order has been dispatched.
6. Delayed or Lost Orders
While we work with reliable shipping providers, SweetVenom is not responsible for delays caused by circumstances outside our control, including courier delays, severe weather, customs processing, public holidays, incorrect delivery information, or other unforeseen circumstances.
If your order appears to be significantly delayed or lost, please contact us and we will do our best to assist you.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be resent.
Please contact us as soon as possible if you notice an error in your shipping information after placing an order.
8. Customs & Import Duties
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.
These charges are the responsibility of the customer. SweetVenom does not control or determine these fees.
Customers are responsible for ensuring that the products they order can legally be imported into their country.
9. Contact Us
If you have any questions about your order or shipping, please contact our customer support team through the contact details provided on our website.
Thank you for shopping with SweetVenom.